Frequently Asked Questions

Find answers to common questions about using RouteBot's mobile companion, listed in app stores as Servistesin.

Getting Started

Which app should I install for RouteBot?

Install Servistesin from the App Store or Google Play. Servistesin is the mobile companion for RouteBot. Sign in with the phone number registered by your transportation provider; you do not need a separate mobile account. For device requirements, see App Installation.

How do I create an account?

You don't create an account directly. Your transportation provider registers you in the system with your phone number. Once registered, you can log in using phone verification.

What if I don't receive the SMS verification code?

  • Wait a moment; SMS can be delayed
  • Check your spam/blocked messages
  • Verify you entered the correct phone number
  • Ensure your phone has signal
  • Try requesting a new code after the timer expires

Can I use the app on multiple devices?

Yes, you can log in on multiple devices with the same phone number. Your data syncs across all logged-in devices.

What languages does the app support?

The app supports:

  • Turkish (Türkçe)
  • English

You can change the language in Settings > Change Language.

For Parents

Why don't I see any services/routes?

If no services appear:

  1. Your child may not be assigned to a route yet
  2. Contact your transportation provider
  3. Verify your phone number is registered correctly

Why is the bus location not updating?

  • The service may not be active yet
  • Check if the route has started (look at status)
  • The driver's GPS may have temporary signal issues
  • Pull down to refresh the screen

How do I know if the bus is approaching?

If you've enabled approach notifications, you'll receive a push notification when the bus is within your configured distance. You can also watch the live map.

Can I track multiple children?

Yes! If you have multiple children registered, all their routes appear in your Services list. You can configure notification settings for each child separately.

Why didn't I receive a notification?

Check these things:

  1. Notification permission is granted on your device
  2. The notification type is enabled in Notification Settings
  3. "Do Not Disturb" isn't blocking Servistesin
  4. Your internet connection is working
  5. The service was actually active

What does "Student didn't board" mean?

This notification means the driver marked your child as not boarding the bus. Verify your child's whereabouts.

For Personnel/Employees

How do I know which shuttle is mine?

Your services are assigned by your employer. The service names should indicate your route or shift. Contact HR if you're unsure which service is yours.

What if my stop is wrong?

Your stop is set by your employer in the admin system. Contact your HR department or transportation coordinator to update your stop assignment.

Can I get notifications for shift changes?

Shift changes are managed by your employer. Check Services after a change to see your current shuttle assignments, and contact HR or your transportation coordinator if anything is unclear. Notification Settings controls trip alerts; it does not include a shift-change alert.

For Drivers

Can I start a route more than once per day?

Each saved vehicle route or personnel service uses one tracking record per company-local day. The app shows a once-per-day warning, but restarting a completed entry reuses that day's record rather than creating a separate trip history.

For multiple scheduled departures, ask your administrator to create separate route/service entries—for example, morning pickup, afternoon return, and a second shuttle departure. Each entry then has its own tracking record. See Starting a Route.

Why can't I start my route?

Possible reasons:

  • The route is already active; reopen it to continue that run
  • You're outside the allowed time window
  • Permissions aren't granted
  • Technical issue (try refreshing)

What happens if I close the app during a route?

If you have background location permission:

  • Tracking continues in the background
  • Parents still see your location
  • Notifications still work

If you force-close the app:

  • Tracking may stop
  • Try to keep the app running during routes

Why isn't my location updating for parents?

Check:

  1. Route is active (started but not completed)
  2. Location permission is set to "Always"
  3. Battery optimization is disabled (Android)
  4. GPS is enabled on your device
  5. Internet connection is working

How do I scan the QR code at the end?

On school routes using the route-end QR check, the scanner opens after arrival or after you confirm Finish. On pickup routes, reaching the school's arrival distance can open it automatically.

  1. Complete the passenger pickups/drop-offs
  2. Follow the route completion prompt
  3. Walk through the vehicle and check every seat and the space under the seats for remaining passengers
  4. After completing the physical check, scan the QR code at the rear inside the vehicle
  5. Check that the app returns to the route list and the trip is completed

The scan records completion; it does not independently prove that the vehicle is empty. See QR Code Scanning.

What if the QR code won't scan?

  • Ensure good lighting
  • Clean your camera lens
  • Hold phone steady
  • Move closer/farther from code
  • Check the QR code isn't damaged
  • Contact admin if code is missing or damaged

Notifications

How do I disable certain notifications?

  1. Go to Settings > Notification Settings
  2. Select the profile (if multiple)
  3. Toggle off the notifications you don't want
  4. Tap Save

What's the difference between approach notifications?

  • Approach for pickup: Bus coming to collect (morning)
  • Approach for drop-off: Bus coming to deliver (afternoon)

Each can be configured separately.

How do I change the notification distance?

  1. Go to Settings > Notification Distance Settings
  2. Select the profile (if multiple)
  3. Choose your preferred distance
  4. Tap Save

Technical Issues

The app keeps crashing

Try these steps:

  1. Restart the app
  2. Check for app updates
  3. Restart your phone
  4. Clear app cache (Android)
  5. Reinstall the app if persistent

Maps aren't loading

  • Check your internet connection
  • Wait for map tiles to download
  • Try closing and reopening the screen
  • Restart the app

I'm getting error messages

  • Note the exact error message
  • Check your internet connection
  • Try the action again
  • Contact support if persistent

The app is slow

  • Close other apps
  • Check available storage
  • Restart the app
  • Restart your device

Account and Privacy

How do I log out?

  1. Go to Settings
  2. Scroll to the bottom
  3. Tap "Log out"
  4. Confirm when prompted

Is my location tracked all the time?

For parents/employees: Your location is NOT tracked. Only the vehicle's location is tracked.

For drivers: Your location is tracked ONLY during active routes. When routes are completed or not started, no tracking occurs.

How do I delete my account?

Contact your transportation provider to remove your registration from the system. Uninstalling the app removes local data but doesn't delete your registration.

Can others see my information?

  • Drivers can see passenger names and parent contacts
  • Parents see only their child's route and driver info
  • Employees see only their service and driver info
  • Personal details aren't shared publicly

Won't Ride and the Manager Map

My child will not ride tomorrow. Where do I mark that?

Open the route. If you see Will not ride this service, choose Tomorrow and turn the switch. No card means the company is not using this notice. Steps are in Will Not Ride.

The app opened a fleet map. Is that expected?

Yes, if your phone number is a manager account. You see today's services instead of one family's list. See Manager Fleet View.

Updates and Support

How do I update the app?

Enable automatic updates for the latest features.

How do I get help?

  1. Use this documentation
  2. Tap Help buttons (?) within the app
  3. Go to Settings > Support (if available)
  4. Go to Settings > Help for contact info
  5. Contact your transportation provider

Who do I contact for route changes?

Contact your transportation provider (school's transportation service or company HR), not RouteBot support. They manage route assignments.

Related Pages:

Last updated: October 9, 2026