Frequently Asked Questions

Find answers to common questions about using the RouteBot mobile app.

Getting Started

How do I create an account?

You don't create an account directly. Your transportation provider registers you in the system with your phone number. Once registered, you can log in using phone verification.

What if I don't receive the SMS verification code?

  • Wait a moment; SMS can be delayed
  • Check your spam/blocked messages
  • Verify you entered the correct phone number
  • Ensure your phone has signal
  • Try requesting a new code after the timer expires

Can I use the app on multiple devices?

Yes, you can log in on multiple devices with the same phone number. Your data syncs across all logged-in devices.

What languages does the app support?

The app supports:

  • Turkish (Türkçe)
  • English

You can change the language in Settings > Change Language.

For Parents

Why don't I see any services/routes?

If no services appear:

  1. Your child may not be assigned to a route yet
  2. Contact your transportation provider
  3. Verify your phone number is registered correctly

Why is the bus location not updating?

  • The service may not be active yet
  • Check if the route has started (look at status)
  • The driver's GPS may have temporary signal issues
  • Pull down to refresh the screen

How do I know if the bus is approaching?

If you've enabled approach notifications, you'll receive a push notification when the bus is within your configured distance. You can also watch the live map.

Can I track multiple children?

Yes! If you have multiple children registered, all their routes appear in your Services list. You can configure notification settings for each child separately.

Why didn't I receive a notification?

Check these things:

  1. Notification permission is granted on your device
  2. The notification type is enabled in Notification Settings
  3. "Do Not Disturb" isn't blocking RouteBot
  4. Your internet connection is working
  5. The service was actually active

What does "Student didn't board" mean?

This notification means the driver marked your child as not boarding the bus. Verify your child's whereabouts.

For Personnel/Employees

How do I know which shuttle is mine?

Your services are assigned by your employer. The service names should indicate your route or shift. Contact HR if you're unsure which service is yours.

What if my stop is wrong?

Your stop is set by your employer in the admin system. Contact your HR department or transportation coordinator to update your stop assignment.

Can I get notifications for shift changes?

If your employer enables this feature, you can receive notifications when your shift is changed. Check Notification Settings to enable it.

For Drivers

Can I start a route more than once per day?

No, each route can only be started once per day. This prevents duplicate tracking and notifications.

Why can't I start my route?

Possible reasons:

  • Route was already started/completed today
  • You're outside the allowed time window
  • Permissions aren't granted
  • Technical issue (try refreshing)

What happens if I close the app during a route?

If you have background location permission:

  • Tracking continues in the background
  • Parents still see your location
  • Notifications still work

If you force-close the app:

  • Tracking may stop
  • Try to keep the app running during routes

Why isn't my location updating for parents?

Check:

  1. Route is active (started but not completed)
  2. Location permission is set to "Always"
  3. Battery optimization is disabled (Android)
  4. GPS is enabled on your device
  5. Internet connection is working

How do I scan the QR code at the end?

  1. Complete all pickups/drop-offs
  2. Tap "Finish"
  3. If required, camera opens automatically
  4. Check the vehicle for remaining passengers
  5. Scan the QR code attached to the vehicle
  6. Route completes

What if the QR code won't scan?

  • Ensure good lighting
  • Clean your camera lens
  • Hold phone steady
  • Move closer/farther from code
  • Check the QR code isn't damaged
  • Contact admin if code is missing or damaged

Notifications

How do I disable certain notifications?

  1. Go to Settings > Notification Settings
  2. Select the profile (if multiple)
  3. Toggle off the notifications you don't want
  4. Tap Save

What's the difference between approach notifications?

  • Approach for pickup: Bus coming to collect (morning)
  • Approach for drop-off: Bus coming to deliver (afternoon)

Each can be configured separately.

How do I change the notification distance?

  1. Go to Settings > Notification Distance Settings
  2. Select the profile (if multiple)
  3. Choose your preferred distance
  4. Tap Save

Technical Issues

The app keeps crashing

Try these steps:

  1. Restart the app
  2. Check for app updates
  3. Restart your phone
  4. Clear app cache (Android)
  5. Reinstall the app if persistent

Maps aren't loading

  • Check your internet connection
  • Wait for map tiles to download
  • Try closing and reopening the screen
  • Restart the app

I'm getting error messages

  • Note the exact error message
  • Check your internet connection
  • Try the action again
  • Contact support if persistent

The app is slow

  • Close other apps
  • Check available storage
  • Restart the app
  • Restart your device

Account and Privacy

How do I log out?

  1. Go to Settings
  2. Scroll to the bottom
  3. Tap "Log out"
  4. Confirm when prompted

Is my location tracked all the time?

For parents/employees: Your location is NOT tracked. Only the vehicle's location is tracked.

For drivers: Your location is tracked ONLY during active routes. When routes are completed or not started, no tracking occurs.

How do I delete my account?

Contact your transportation provider to remove your registration from the system. Uninstalling the app removes local data but doesn't delete your registration.

Can others see my information?

  • Drivers can see passenger names and parent contacts
  • Parents see only their child's route and driver info
  • Employees see only their service and driver info
  • Personal details aren't shared publicly

Updates and Support

How do I update the app?

  • iOS: App Store > Updates > RouteBot
  • Android: Play Store > My Apps > RouteBot

Enable automatic updates for the latest features.

How do I get help?

  1. Use this documentation
  2. Tap Help buttons (?) within the app
  3. Go to Settings > Support (if available)
  4. Go to Settings > Help for contact info
  5. Contact your transportation provider

Who do I contact for route changes?

Contact your transportation provider (school's transportation service or company HR), not RouteBot support. They manage route assignments.

Related Pages:

Last updated: March 23, 2026