Troubleshooting

Having issues with the RouteBot mobile app? Find solutions to common problems here.

Login Issues

Can't log in - SMS code not arriving

Possible causes:

  • Incorrect phone number entered
  • SMS delivery delay
  • Phone has no signal
  • Country not supported

Solutions:

  1. Verify you entered the correct phone number
  2. Check you selected the correct country code
  3. Wait 2-3 minutes for SMS delay
  4. Check if spam filters are blocking messages
  5. Ensure your phone has cellular signal
  6. Request a new code after timer expires

"Service not available in your country"

Cause: The selected country isn't currently supported.

Solution: Contact your transportation provider to verify your registration details and supported regions.

Login code expired

Cause: The 120-second timer ran out.

Solution: Go back and request a new code. Enter the code promptly when it arrives.

Wrong phone number entered

Solution: Tap "Wrong phone number?" on the code entry screen to go back and correct it.

Service and Route Issues

No services showing in the app

Possible causes:

  • Not yet assigned to a route
  • Registration issue
  • Data sync delay

Solutions:

  1. Pull down to refresh the list
  2. Wait - you may not be assigned yet
  3. Contact your transportation provider
  4. Verify your phone number is registered correctly

Route status stuck on "Inactive"

Cause: The driver hasn't started the route yet.

Solution: Wait for the driver to begin the service. Tracking begins when they start.

Can't find my child's route

Solutions:

  1. Verify correct phone number is registered
  2. Check if you're logged into the correct account
  3. Contact your school's transportation department
  4. Your child may be assigned to a different parent's phone

Map and Tracking Issues

Bus not showing on map

Possible causes:

  • Service isn't active
  • Driver hasn't started the route
  • GPS signal issues
  • Data loading

Solutions:

  1. Check if service status is "Active"
  2. Wait for driver to start the route
  3. Pull down to refresh
  4. Close and reopen the service

Map not loading / blank map

Possible causes:

  • No internet connection
  • Slow connection
  • App issue

Solutions:

  1. Check your internet connection
  2. Wait for map tiles to load
  3. Switch between WiFi and cellular
  4. Close and reopen the app
  5. Restart your device

Location seems stuck / not moving

Possible causes:

  • GPS signal temporarily lost
  • Driver in area with poor signal (tunnel, garage)
  • Data delay

Solutions:

  1. Check the location time indicator
  2. Wait a moment for updates
  3. Pull down to refresh
  4. Location will update when signal returns

Location seems wrong / jumpy

Cause: GPS accuracy issues due to buildings, weather, or signal reflections.

Solution: This is usually temporary. Wait for more accurate readings. The overall route progress should still be visible.

Notification Issues

Not receiving any notifications

Possible causes:

  • Notification permission not granted
  • Notifications disabled in settings
  • "Do Not Disturb" is on
  • App notifications silenced

Solutions:

  1. Check notification permission: Settings > Apps > RouteBot > Notifications
  2. Verify notification types are enabled in app settings
  3. Disable "Do Not Disturb" mode
  4. Check RouteBot isn't silenced in notification settings
  5. Verify internet connection

Notifications arriving late

Possible causes:

  • Network delay
  • Device in power-saving mode
  • Background app restrictions

Solutions:

  1. Ensure good internet connection
  2. Disable battery optimization for RouteBot (Android)
  3. Keep app active in foreground when expecting notifications

Receiving notifications for wrong times

Cause: Notification distance may be misconfigured.

Solution: Adjust notification distance in Settings > Notification Distance Settings.

Driver-Specific Issues

Can't start the route

Possible causes:

  • Route already started/completed today
  • Outside allowed time window
  • Missing permissions
  • Technical issue

Solutions:

  1. Check if route was already started today
  2. Verify you're within allowed operating hours
  3. Grant all required permissions
  4. Restart the app and try again
  5. Contact administrator if persistent

Location not tracking (drivers)

Possible causes:

  • Location permission not set to "Always"
  • Battery optimization killing the app
  • GPS disabled
  • Route not actually active

Solutions:

  1. Set location permission to "Always" / "Allow all the time"
  2. Disable battery optimization for RouteBot
  3. Enable GPS on your device
  4. Verify route status is active

Background tracking stopping

Possible causes:

  • Battery optimization enabled
  • App force-closed
  • Permissions revoked
  • Device issue

Solutions (Android):

  1. Disable battery optimization: Settings > Apps > RouteBot > Battery > Unrestricted
  2. Don't force-close the app during routes
  3. Check location permission is "Allow all the time"
  4. Keep phone charged

Solutions (iOS):

  1. Set location to "Always" in Settings
  2. Keep the app running (don't close it)
  3. Disable Low Power Mode during routes

QR code scanner not working

Possible causes:

  • Camera permission not granted
  • Camera in use by another app
  • Poor lighting
  • Damaged QR code

Solutions:

  1. Grant camera permission in device settings
  2. Close other camera apps
  3. Ensure good lighting
  4. Clean camera lens
  5. Report damaged QR codes to administrator

"Route can only be started once per day"

Cause: You already started this route today.

Solution: Routes are designed for single daily use. If you need to restart, contact your administrator.

App Performance Issues

App is slow or laggy

Solutions:

  1. Close other apps to free memory
  2. Restart the RouteBot app
  3. Restart your device
  4. Check for app updates
  5. Clear app cache (Android: Settings > Apps > RouteBot > Storage > Clear Cache)

App crashes

Solutions:

  1. Restart the app
  2. Restart your device
  3. Check for app updates
  4. Reinstall the app
  5. Report persistent crashes to support

App using too much battery

Notes:

  • Location tracking uses battery (especially for drivers)
  • This is expected during active routes

Solutions:

  1. Use a car charger during routes
  2. Lower screen brightness
  3. Close unnecessary apps
  4. When not driving routes, battery use should be minimal

Permission Issues

Permission prompts not appearing

Solutions:

  1. Go directly to device Settings > Apps > RouteBot > Permissions
  2. Manually grant required permissions
  3. Reinstall the app to trigger fresh permission prompts

Denied permission by mistake

Solutions (iOS):

  1. Go to Settings > RouteBot
  2. Tap the permission you need to change
  3. Select the correct option

Solutions (Android):

  1. Go to Settings > Apps > RouteBot > Permissions
  2. Tap the permission type
  3. Select "Allow" or "Allow all the time"

Connection Issues

"No internet connection" errors

Solutions:

  1. Check WiFi or cellular data is enabled
  2. Check airplane mode is off
  3. Try switching between WiFi and cellular
  4. Check if other apps can access internet
  5. Restart your device

Data not syncing

Solutions:

  1. Check internet connection
  2. Pull down to refresh
  3. Close and reopen the app
  4. Wait a moment for sync

Getting Additional Help

If these solutions don't resolve your issue:

Gather This Information

  1. Your phone model and OS version
  2. App version (if visible)
  3. What you were trying to do
  4. What happened (or didn't happen)
  5. Any error messages
  6. Screenshots if possible

Contact Support

  1. In-App: Settings > Support (if available)
  2. Help Screen: Settings > Help for contact info
  3. Email: Note error details before sending
  4. Phone: Call during business hours for urgent issues

For Route/Assignment Issues

Contact your transportation provider directly (school transportation office or company HR) for:

  • Route assignment changes
  • Schedule questions
  • Driver issues
  • Stop location updates

Related Pages:

Last updated: March 23, 2026