Passenger Management

Learn how to manage passengers during your route, including marking boarding status, sending notifications, and handling special situations.

Passenger List Overview

When you're on an active route, the Service tab shows your passenger list:

Information Description
Passenger Name Name of the student or employee
Status Icons Indicators for notifications sent
Action Button Tap for passenger actions

Passenger Information Display

Each passenger row shows:

  • Name - The passenger's name
  • Order number - Position in route (may be shown)
  • Status indicators - Checkmarks or warnings
  • Pickup time - If configured

Pickup Route Actions

During a pickup route (collecting passengers):

Approach Notifications

When you get close to a stop:

  • System automatically calculates distance
  • Notification sent when within range
  • Green indicator shows notification sent

Marking "Not Boarded"

If a passenger doesn't board:

  1. Tap on the passenger's row
  2. Confirm: "Not boarded notification will be sent. This cannot be undone. Confirm?"
  3. Tap Yes to confirm
  4. Parents receive "did not board" notification
  5. Status updates to show passenger didn't board

Important Notes

  • Cannot undo: Not boarded marking is permanent
  • Notification sent: Parents are immediately notified
  • Affects later notifications: This passenger won't get school arrival notification

Drop-off Route Actions

Drop-off routes have two phases:

Phase 1: Attendance at School/Company

Before leaving the destination:

  1. Route status shows "Preparing at School"
  2. Passenger list shows with toggleable status
  3. Tap passengers who are boarding
  4. Marked passengers are included in drop-off
  5. Unmarked passengers are marked as "not boarding"

Phase 2: During Drop-off

After leaving the school/company:

  1. Status changes to "Left School"
  2. Parents receive "Left School" notification
  3. Approach notifications sent as you near stops
  4. Mark "Not dropped off" if needed

Status Indicators

Passenger rows show status indicators:

Icon Meaning
āœ“ (Checkmark, green) Notification successfully sent
! (Exclamation, yellow) Parent disabled this notification type
Gray/unmarked No action taken yet
Crossed out Passenger marked as not boarded

Understanding Notification Status

Green checkmark: Parent will receive/received notification

Yellow exclamation: Parent won't receive notification because they disabled it in their settings

Automatic vs. Manual Notifications

Automatic (No Action Needed)

  • Approach notifications - Sent automatically by GPS proximity
  • Arrival notifications - Sent when you reach school
  • Departure notifications - Sent when you leave school

Manual (Requires Your Action)

  • Not boarded - You must mark the passenger
  • Attendance - You mark who boards for drop-off

Passengers Tab

The third tab Passengers shows contact information:

Information Purpose
Passenger name Identify the person
Parent names Who to contact
Phone numbers Tap to call

Calling Parents/Passengers

  1. Go to Passengers tab
  2. Find the person you need to contact
  3. Tap the phone number
  4. Your phone dialer opens
  5. Complete the call

When to Call

  • Passenger not at stop after waiting
  • Urgent information to communicate
  • Verification needed
  • Emergency situations

Personnel Services (Employees)

For personnel/employee services, the process is similar:

  • Employees are listed instead of students
  • Contact info shows employee details
  • Same boarding/not boarding marking
  • Same approach notifications

Handling Special Situations

Passenger Not at Stop

  1. Wait a reasonable time
  2. If not appearing, mark as "Not Boarded"
  3. Continue with route
  4. Parent receives notification

Multiple Passengers at Same Stop

  • May show grouped in the list
  • Mark each passenger individually
  • Some siblings might share a stop

Wrong Passenger Information

  • Report to administrator after route
  • Work with available information
  • Don't skip passengers due to data issues

Order of Passengers

The passenger list shows your route order:

  • First passenger is first stop
  • Order set by route optimization
  • Follow the order for efficiency
  • Use map for navigation between stops

Refreshing Passenger Status

The passenger list updates automatically:

  • Every 10 seconds during active route
  • Status reflects current state
  • Pull down to manually refresh

Best Practices

Accuracy

  • Mark passengers promptly
  • Double-check before marking "Not Boarded"
  • Verify passenger identity when possible

Communication

  • Use phone contacts when needed
  • Be professional in communications
  • Report issues to administrator

Efficiency

  • Follow the route order
  • Mark passengers as you go
  • Don't batch all marking at end

Troubleshooting

"Passenger not showing"

  • Pull to refresh the list
  • Route may need to be reloaded
  • Contact administrator if persistent

"Can't mark passenger"

  • Ensure route is active
  • Check you're on correct status phase
  • Try refreshing the screen

"Status not updating"

  • Check internet connection
  • Pull to refresh
  • May take a moment to sync

Next Steps:

Last updated: March 23, 2026