Starting a Route

Learn how to properly start pickup and drop-off routes. This guide covers the process of beginning a route and what happens when you do.

Before You Start

Check These First

  1. Device battery - Sufficient charge for the entire route
  2. GPS enabled - Location services turned on
  3. Permissions granted - All required permissions allowed
  4. Good GPS signal - Wait for accurate position lock

Route Eligibility

You can only start a route if:

  • It is not already active; reopen an active route to continue that run
  • You're within the allowed time window (if configured)
  • The route is assigned to you

Starting a Pickup Route (Morning)

Step 1: Select Your Route

  1. Open the app and go to Services
  2. Find your pickup route (Type: Toplama/Pickup)
  3. Tap to open the route

Step 2: Review Route Information

Before starting, you'll see:

  • Route information card (school, vehicle, passenger count)
  • List of passengers on the route
  • Start button

Step 3: Start the Route

  1. Tap the START button
  2. A confirmation dialog appears:
    • "A service can only be started once per day. Are you sure?"
  3. Tap Yes to confirm

What Happens When You Start

  1. Location tracking begins - Your GPS position is shared
  2. Status changes - Route becomes "Active"
  3. Parent/passenger map updates - Users can track the active vehicle on the map
  4. Timer starts - Route progress is tracked

Starting a Drop-off Route (Afternoon)

Drop-off routes have an additional attendance step.

Step 1: Select Your Route

  1. Open the app and go to Services
  2. Find your drop-off route (Type: Dağıtma/Drop-off)
  3. Tap to open the route

Step 2: Start the Route

  1. Tap the START button
  2. Confirm when prompted
  3. GPS tracking begins while the route is in Preparing at School status

Step 3: Take Attendance

After starting a drop-off route:

  1. You enter "Preparing at School" status
  2. You see the passenger list; passengers are treated as boarding by default
  3. Mark passengers who are absent or did not board
  4. Review the remaining passengers before departure; GPS does not confirm who boarded

Step 4: Leave the School/Company

After marking attendance:

  1. Verify that absent passengers have been marked and the remaining roster is correct
  2. Tap LEAVE SCHOOL/COMPANY button
  3. Confirm when prompted
  4. GPS tracking continues from when you confirmed Start
  5. Departure push notifications are sent to eligible parents/passengers according to their notification settings

Time Window Restrictions

If your route has time restrictions:

Route Within Time Window

  • START button works normally
  • Proceed with starting the route

Route Outside Time Window

  • You'll receive an alert
  • Message shows allowed hours: "You can only start this route between [start] - [end]"
  • Wait until the allowed time window

Confirmation Dialogs

When starting a route, you'll see confirmations:

Standard Start Confirmation

[Route Name] - [Type] will be started.
"A service can only be started once per day. Are you sure?"

[No] [Yes]

Important Notes in Confirmation

If background location tracking might have issues, you may see:

"KEEP THE SCREEN ON FOR THE SYSTEM TO WORK PROPERLY.

A service can only be started once per day. Are you sure?"

This reminds you that screen visibility helps maintain tracking.

What Activates When You Start

Feature Status
GPS tracking Active - sending position updates
Parent/passenger map Can see your location
Approach notifications Will trigger when you near stops
Background tracking Active even if app minimized
Screen wake lock Screen stays on during route

Passenger List After Starting

Once started, the passenger list shows:

  • All passengers on the route
  • Status indicators for each
  • Action buttons for each passenger
  • Order for pickup/drop-off

See Passenger Management for details.

Daily Tracking and Multiple Departures

Each saved vehicle route or personnel service has one tracking record per company-local day. The app's start confirmation says a service can only be started once per day. A completed entry can still show Start; starting it again reuses the same daily record and updates its start time, rather than creating an independent trip history.

For multiple scheduled runs, ask your administrator to create separate entries, such as Morning Pickup, Afternoon Return, and Shuttle 14:00. Each entry has its own passengers, schedule, and tracking record. Use the entry for the departure you are about to operate.

If a run was started or ended by mistake, contact your administrator before restarting it so the day's operational record remains clear.

Troubleshooting Start Issues

"Route can only be started between..."

  • You're outside the allowed time window
  • Wait for the permitted hours
  • Contact administrator if times seem wrong

Route already active or completed

  • If active, reopen the route to continue it
  • If completed, use the separate entry for your next scheduled departure
  • Restarting a completed entry reuses its daily record; contact your administrator if this is a correction to the same run
  • Check that you selected the correct route

START button not responding

  • Check permissions are granted
  • Ensure good internet connection
  • Try closing and reopening the route
  • Restart app if necessary

Location not available

  • Enable GPS on your device
  • Wait for GPS lock
  • Move to area with better satellite visibility
  • Check location permissions

Best Practices

Timing

  • Start route on time as scheduled
  • Don't start too early or parents aren't ready
  • Account for preparation time

Verification

  • Confirm you're starting the correct route
  • Check passenger count seems right
  • Verify route type (pickup vs. drop-off)

Position

  • Ensure accurate GPS before starting
  • Be in your starting location
  • Wait for location indicator to be stable

Next Steps:

Last updated: October 9, 2026